Customer Service


Shipping & Delivery

-Shipping will be calculated upon checkout. 
-Free shipping to Canada on orders over 50$.
-Free shipping exclude special orders and warranty replacements.
-The tracking information will be emailed once the order ships. 
-Most orders are shipped within 3 business days. 
-The estimated transit time is for informative purpose only. 
-Free shipping option on select LED products will be shipped out via regular mail without tracking option.
-There is no tracking option or estimated transit time on orders placed via Canada Post "Small Packet Air" to US destinations. 
-We are not responsible for customs and duty fees.
-Contact us for a shipping quote on custom work.  


Privacy & Security

-Please refer to our privacy policy page.


Returns & Exchange

-Returns are accepted within 30 days from original purchase.
-Products must be unused in original packaging.
-Returned products are subject to 15% restocking fee.
-Return & exchange shipping must be paid by customer.
-Login to your account or contact us to request a return.


Ordering & Payment

-Place your order online and pay with Paypal or contact us by phone or email for additional payment options (Credit card, interac e-transfer, local pick-up...).


Warranty

-We offer a warranty of 1 year or more on all of our products.
-Refer to product page for complete warranty information.
-Shipping charges apply on warranty replacement.