Customer Service
-Shipping is calculated during checkout.
-All orders are shipped from Canada.
-Free shipping within Canada on orders over 100$.
-Free shipping excludes special orders and warranty replacements.
-A shipping confirmation along with tracking info is provided when the shipment is prepared.
-Most orders are shipped within 3 business days.
-The estimated transit time is for informative purposes only.
-There is no tracking option or estimated transit time on orders placed via Canada Post "Small Packet Air" to US destinations.
-We are not responsible for customs and duty fees outside Canada.
-Contact us for a shipping quote on custom orders.
-Returns are accepted within 30 days from original purchase.
-Products must be unused in original packaging.
-Original shipping fees (paid or unpaid) are non-refundable.
-Sezzle orders: 4.5%+33¢ fees will apply on all Sezzle refunds or cancellations.
-Return & exchange shipping must be paid by customer.
-Login to your account or contact us to request a return.
-We offer a warranty of 1 year or more on all of our products.
-Refer to product page for complete warranty information.
-Warranty applies to the original owner from the initial date of purchase and is not transferable.
-Shipping charges apply on warranty replacement.
-Login to your account or contact us to request a replacement.
-Place your order online and pay with Paypal , credit card or Sezzle.
-Contact us by phone or email for additional payment options (ex: E-transfer).