Our Policies

Customer Service


-Shipping is calculated during checkout.

-All orders are shipped from Canada.

-Free shipping within Canada on orders over 100$.

-Free shipping excludes special orders and warranty replacements.

-A shipping confirmation along with tracking info is provided when the shipment is prepared.

-Most orders are shipped within 3 business days.

-The estimated transit time is for informative purposes only.

-There is no tracking option or estimated transit time on orders placed via Canada Post "Small Packet Air" to US destinations.

-We are not responsible for customs and duty fees outside Canada.

-Contact us for a shipping quote on custom orders.

-Returns are accepted within 30 days from original purchase.

-Products must be unused in original packaging.

-Returned products are subject to 15% restocking fee.

-Original shipping fees (paid or unpaid) are non-refundable.

-Return & exchange shipping must be paid by customer.

-Login to your account or contact us to request a return.

-We offer a warranty of 1 year or more on all of our products.

-Refer to product page for complete warranty information.

-Warranty applies to the original owner from the initial date of purchase and is not transferable.

-Shipping charges apply on warranty replacement.

-Login to your account or contact us to request a replacement.

-Place your order online and pay with Paypal or credit card.

-Contact us by phone or email for additional payment options (ex: E-transfer).