Our Policies

Customer Service

  • During sales events, extended lead times may occur as we ( and our suppliers ) work through heavy demand and encounter possible backorders.

  • Shipping is calculated during checkout.

  • All orders are shipped from Canada.

  • Free shipping within Canada on orders over 350$.

  • Free shipping excludes special orders and warranty replacements.

  • A shipping confirmation along with tracking info is provided when the shipment is prepared.

  • Most orders are shipped within 3 business days. Refer to the product page for special handing time.

  • During sales events, extended lead times may occur as we ( and our suppliers ) work through heavy demand and encounter possible backorders.

  • The estimated transit time is for informative purposes only.

  • We are not responsible for customs and duty fees outside Canada.

  • Contact us for a shipping quote on custom orders.
  • Returns are accepted within 30 days from original purchase.

  • Products must be unused with original packaging.

  • Original shipping fees (paid or unpaid as part of free or flat rate shipping) are non-refundable.

  • Returns of special order items are subject to restocking fees.

  • Sezzle orders: 6.5% fees will apply on all Sezzle refunds or cancellations.

  • Return & exchange shipping must be paid by customer.

  • Customer is responsible for any import fees including duty and brokerage when returning a package with any carrier other than USPS or CanadaPost.
  • Most products are covered under manufacturer warranty.

  • Refer to the manufacturer's website for complete warranty information.

  • Warranty applies to the original owner from the initial date of purchase and is not transferable.

  • Shipping charges apply on warranty replacement.

  • Contact us to request a replacement.

Prolightz is not responsible for product installation or for any damage, issues, or costs arising during or after installation. Customers are responsible for verifying that the correct parts have been received, confirming compatibility with their vehicle and ensure they have the necessary knowledge and skills to perform the installation properly before installation begins. We do not cover or reimburse any installation, labour, or service fees.

  • Place your order online and pay with Paypal , credit card or Sezzle.
  • Contact us by phone or email for additional payment options (ex: E-transfer).